Refunds terms and conditions

1. “Registration Fee” means the non-refundable lump sum fee stated in the agreement which the Subscriber shall pay to the Company upon signing of the Agreement with regards to and/or in relation to the Services.

2. “Connection Fee” means the non-refundable lump sum fee stated in the agreement which the Subscriber shall pay to the Company upon signing of the Agreement with regards to and/or in relation to the provider.

Termination terms and conditions

1. Suspension /termination/cancellation/damages/reconnection

1.1 The Subscriber shall be obliged to pay all reconnection or disconnection expenses as well as any other expenses and/or charges that may arise due to any suspension and/or disconnection and/or termination and/or cancellation of the Services.

1.2 Without prejudice to any other provision of termination of the Agreement either party reserves the right to terminate the Agreement without any penalty in the following cases:
1.2.1 if the Company terminates its operations in relation to the Services for any reason,
1.2.2 if the level of provision of Services is not in accordance with the Decree,
1.2.3 if it is established by the Company that the quality of the Service was degraded in accordance with clause 2.6 or it is not the agreed one,
1.2.4 if the Subscriber or the Company requests non-renewal of the Initial Duration in accordance with clause 4.2,
1.2.5 if the Subscriber or the Company after the expiry of the Initial Duration request, by giving written notice, that the Agreement be terminated.
1.2.6 if the Subscriber does not accept pursuant to clause 17.4 of the Agreement any amendment made to the Agreement in accordance with clause 17.2.
1.2.7 if it is terminated pursuant to the Law and its provisions.

1.3 In case that the Subscriber is in breach of any of the terms of the Agreement and/or the Subscriber does not pay any amounts due for any of the Services, the Company shall be entitled to terminate the Agreement and/or to suspend and/or interrupt the Services with a written notice of immediate effect. During the period of the suspension and/or the interruption of the Services, the Subscriber will be charged and he will be obliged to pay the fixed monthly charges that will arise and/or will become payable during the suspension and/or interruption period.

1.4 The Subscriber shall be entitled to terminate the Agreement with a notice in writing within thirty (30) days from the date of finding out any violation of a term of the Agreement by the Company.

1.5 On the expiry or termination of the Agreement (for any reason) the Subscriber shall be obliged to return the Equipment to the Company in good and operational condition within three (3) days from the date of the termination or expiration of the Agreement, otherwise the Subscriber shall be liable to pay the value of the Equipment.

1.6 In every case of termination of the Agreement the Subscriber shall be obliged to pay every remaining amount due to the Company. It is understood that the Subscriber shall continue to be charged and be obliged to pay any amounts arising for the Services, irrespective of whether the Subscriber was receiving the Services or not, until the date the Equipment is delivered to the Company, unless the Subscriber returned the Equipment in accordance with clause 18.5.

1.7 Any issue that will arise in relation to damage and/or refund shall be regulated according to the breach, its duration and seriousness, the duration of the agreement, the liability of the Parties, including possible co-liability and the efforts of each Party to resolve any problem. Provided that nothing in this clause shall limit either Party’s right to apply for remedy to the appropriate court.

1.8 In every case of termination of the Agreement before the expiry of the Initial Duration, the Subscriber is obliged to pay to the Company the amount of any device subsidy or discount on fixed monthly charges or other benefit from any Company offer.